In This Section...

Apogee INNOVATIONS

Apogee Institute

Next event info and signup »

Social Media for Utilities

Apogee Interaction

Past Webinars by Apogee Institute

• May 2013

  Beyond High Bills - Serving the Natural Gas Customer

  May 22, 2013 at 2:00 PM EST
  
  

  Join Apogee's Jon Scott and Craig Frank for a one hour webinar and learn how to get more value out of your online self-service solutions for natural gas customers.

  Click here to View Recording and Presentation
  

• April 2013

  Engaging Youth in Energy Efficiency--The Customer Experience Series
  

  April 30, 2013 at 2:00 PM EST

  Join Apogee's Joe Polaski and Dena Fleming for a one hour webinar and learn how your utility can extend community outreach programs by engaging high school students in energy efficiency.
  

  Click here to View Recording and Presentation
  

  Now You Have Big Data--What Can You Do?
  

  April 18, 2013 at 2:00 PM EST

  Join Apogee's Jim Malcom for a one hour webinar and learn the secrets to getting the most out of your Big Data.

  Click Here to View Recording and Presentation
  

• March 2013

  Encore: Energy Game Design Concepts--The Customer Experience Series
  

  March 26, 2013 at 2:00 PM EST

  Gamification is currently a hot topic in the energy industry. But, how can these game concepts move beyond small participant groups and into the mainstream? Apogee's founding technology leader Joel Gilbert, P.E. has been studying energy game design for 15 years. Join us for this one hour encore presentation where Joel will share what he has learned about designing energy games and engaging customers.
  

  Click here to View Recording and Presentation

  Speak to Your Customers Without Saying a Word
  

  March 14, 2013 at 2:00 PM EST

  Join Joe Polaski for a demonstration of easy to use online tools that encourage self-service and increase customer satisfaction. You will see actual examples of return on investment and learn how much your utility can save on avoided calls.
  

  Click here to View Recording and Presentation
  

• February 2013

  Measuring Customer Satisfaction + the Customer Experience--The Customer Experience Series
  

  February 21, 2013 at 2:00 PM EST

  Seems like everyone is talking about measuring customer sat and the customer experience. Many are studying it and even reworking their approaches and procedures. But, is it working? Do we really know what customers are looking for? Join J.D. Power and Associates' Dennis Smith and Apogee's Jon Scott for a one hour webinar where he will describe what Apogee has learned from collecting customer feedback.
  

  Click here to View Recording and Presentation

  Social Media Reputation Management--The Customer Experience Series
  

  February 14, 2013 at 2:00 PM EST

  Is your utility active on social media? How often do you sit back and really read what your customers are saying about your utility on social media? Join Apogee's Brandi Kilgore for a one hour webinar and learn how you can use social media to manage your utility's reputation.
  

  Click here to View Recording and Presentation

  Using iPads for Field Energy Audits
  

  February 12, 2013 at 2:00 PM EST

  Georgia Power completed 8,110 in-home surveys without the need for Internet access in the field. Join Apogee's Joel Gilbert, P.E., for a one hour webinar and learn how Georgia Power's auditors engaged customers with Apogee's iPad audit software.

  Click here to View Recording and Presentation
  

  Mobility in the Energy Industry--The Customer Experience Series
  

  February 5, 2013 at 2:00 PM EST

  How do mobile devices and the mobile web affect your utility? Are consumers using this technology more than traditional desktops and laptops? Join Apogee's Brian Jackson for a one hour webinar and discover how the world of mobile devices creates new Internet habits in your customers, and how to use them to increase satisfaction and create better user experiences.

  Click here View Recording and Presentation
  

• January 2013

  Value, Success, and BIG DATA
  

  January 31, 2013 at 2:00 PM EST

  BIG DATA, it's all the buzz in the world of analytics. But how can utilities use BIG DATA as an opportunity to successfully segment and target key candidates for programs? Join Apogee's Jim Malcom for a one hour session where he will demystify big data analytics and help you turn big data into big success.
  

  Click here to View Recording and Presentation

  How to Make Your Website an Industry Trend Setter
  

  January 24, 2013 at 2:00 PM EST

  Could your website win industry awards? Does it reflect the hottest trends? Join Apogee's Dan Lockman and Brian Jackson for a one hour webinar and learn how to make your website an industry trend setter.
  

  Click here to View Recording and Presentation

  Energy Game Design Concepts--The Customer Experience Series
  

  January 22, 2013 at 2:00 PM EST

  Gamification is currently a hot topic in the energy industry. But, how can these game concepts move beyond small participant groups and into the mainstream? Apogee's founding technology leader Joel Gilbert, P.E. has been studying energy game design for 15 years. Join us for a one hour webinar where Joel will share what he has learned about designing energy games and engaging customers.
  

  Click here to View Recording and Presentation

  Reaching Hard to Serve Customers with Multilingual Marketing Strategies
  

  January 15, 2013 at 2:00 PM EST

  Apogee's HomeEnergyCalculator is now available in Spanish, in addition to most other languages. Join us for a one hour webinar and learn some best practices for communicating energy efficiency messaging across multiple languages.
  

  Click here to View Recording and Presentation
  

• December 2012

   

  How to Drive More Traffic to Your Website
  

  December 18, 2012 at 2:00 PM EST

  Building a great website is the first step to more successful online communication with your customers. Driving Web traffic comes next. Learn strategies and tactics for developing and executing a strong website marketing and communications plan.
  

  Click here to View Recording and Presentation

  What Really Drives Traffic to your Online Offerings?
  

  December 13, 2012 at 2:00 PM EST

  Join Apogee's statistical whiz and analytical wonder Jim Malcom for a one-hour webinar sharing findings from data-mining our nearly two decades of history hosting hundreds of utility websites, watching what customers do on them, and sharing what drives participation in your offerings. He'll describe the 3 "P's" of Driving Traffic to you applications (Planning, Placement, and Promotion).
  

  Click here to View Recording and Presentation
  

  Social Media Spotlight on...LinkedIn
  

  December 4, 2012 at 2:00 PM EST

  Join Apogee's Brandi Kilgore for a one hour webinar and learn how to build your presence and how to leverage several of the useful features on LinkedIn.
  

  Click here to View Recording and Presentation
  

• November 2012

  SEDC Announces Billing Analysis Integration
  

  November 27, 2012 at 2:00 PM EST

  Learn how Flint Energies is providing the opportunity for customers to analyze their bills in their SEDC customer portal. Also, take a sneak peak at this live application presented by Flint Energies' Sr. V.P. Jimmy Autry and Apogee's Jon Scott.
  

  Click here to View Recording and Presentation

  HomeEnergyCalculator Overview
  

  November 15, 2012 at 2:00 PM EST

  Join Apogee's Jon Scott and Robert Moody for an one hour webinar about Apogee's HomeEnergyCalculator, the most accurate online energy audit tool in the market. Learn how the HEC can integrate with your billing data, help promote EE programs, avoid high bill calls to your Call Center, and reduce onsite energy audits.
  

  Click here to View Recording and Presentation

  Highlights from INNOVATIONS 2012
  

  November 13, 2012 at 2:00 PM EST

  Join Apogee's Joel Gilbert, P.E. for an one hour webinar where Joel will share with you the newest tools we unveiled at our 19th Annual User's Group Conference INNOVATIONS.

  Click Here to View Recording and Presentation

  Engaging Customers Through Multiple Channels
  

  November 8, 2012 at 2:00 PM EST

  Join Apogee's Jon Scott for this one hour webinar where we will discuss how using a multi-channel strategy ensures that your message reaches your customers at just the right moment, when they are about to make an energy decision and become engaged in your programs.
  

  Click Here to View Recording and Presentation

  Websites are Going Mobile - Why a Mobile Website is Crucial in Today's World
  

  November 6, 2012 at 2:00 PM EST

  Join Apogee's Web Services Manager, Brian Jackson for a one hour webinar where we will discuss how your company can increase customer satisfaction and reduce calls to your call center by making sure your website renders well in the latest mobile technology.
  

  Click Here to View Recording and Presentation
  

• September 2012

  Demystifying the Green Button
  

  September 27, 2012 at 2:00 PM EST

  Attempts to make smart grid data available and friendly are now called the Green Button initiative. Apogee would like to work with you on these initiatives. To learn more, join us for this one hour webinar.
  

  Click Here to View Recording and Presentation
  

  Review Your Utility Website
  

  September 26, 2012 at 2:00 PM EST

  So, your utility has a website, but is it the best that it could be? Join Apogee's resident website expert, Dan Lockman, Sr. Technology Consultant, where he will review several utility websites live.
  

  Click Here to View Recording and Presentation
  

  "Just Good Enough" Puts Customer Satisfaction at Risk
  

  September 13, 2012 at 2:00 PM EST

  What can we learn from the utility customers that use the HomeEnergyCalculator? Join Apogee's Joe Polaski, Director of Business Development, for a one hour presentation and find out what you can learn from this valuable customer feedback.
  

  Click Here to View Recording and Presentation

  Commercial Energy Analysis Made Easy
  

  September 11, 2012 at 2:00 PM EST

  Do your commercial field reps have the tools and the online resources needed in the field? Join Joel Gilbert, P.E., Chief Software Architect for a one hour presentation and learn about basic tools and techniques that can be used to engage and influence commercial customers.
  

  Click Here to View Recording and Presentation

  
  

• August 2012

   

  iPad Energy Audits
  

  August 30, 2012 at 2:00 PM EST

  Are your energy auditors equipped with the tools they need to quickly produce accurate audits in the field or online? Join Apogee's Joel Gilbert, P.E., Chief Software Architect, as he explains how Apogee's RESNET accredited tools and mobile technology can help auditors.
  

  Click Here to View Recording and Presentation
  

  Promote Energy Education to Gas Customers
  

  August 28, 2012 at 2:00 PM EST

  Want to empower your natural gas customers to save energy and money through bill analysis. Join Apogee's Jon Scott as he explains residential and commercial online energy audits tailored for gas customers and the power of bill analysis in educating customers. Missouri Gas Energy's Jason Fulp, will also tell us about MGE's experiences in educating their natural gas customers with their tools.
  

  Click Here to View Recording and Presentation

  Creative Uses of the HomeEnergyCalculator
  

  August 21, 2012 at 2:00 PM EST

  The HomeEnergyCalculator is a powerful tool, used for energy analysis. But, there are other creative things you can do with your calculator to make the most out of it. Join Apogee's Jon Scott and Robert Moody as they explain how.
  

  Click Here to View Recording and Presentation
  

  Summer School: Social Media Best Practices
  

  August 9, 2012 at 2:00 PM EST

  Now that you are a social media expert, what are some "Best Practices" that you can utilize across all of your social media platforms?

  Click Here to View Recording and Presentation

  Google+: The Power of +1
  

  August 2, 2012 at 2:00 PM EST

  Google+ is here and thriving. But do you know how to use it? Learn how Google+ is different from Facebook, and how you can harness the power of +1 and your circles.
  

  Click Here to View Recording and Presentation
  

• July 2012

  Let There Be Light...Illuminating Commercial Energy Analysis
  

  July 31, 2012 at 2:00 PM EST

  Learn how a few simple tools and techniques can engage and influence commercial customers regarding their energy use.
  

  Click Here to View Recording and Presentation

  Twitter: Strong Messages in 140 Characters

  July 26, 2012 at 2:00 PM EST

  With Twitter, you cannot afford to live in the past. All "tweets" are immediate, and are "right here, right now." Join us and learn how you can build your following, use hashtags, and create strong messages in 140 characters or less.
  

  Click Here to View Recording and Presentation
  

  Facebook: Building Relationships, Telling Stories
  

  July 19, 2012 at 2:00 PM EST

  Facebook is expected to hit 1 Billion active users in the second half of 2012. With numbers like this, its potential and reach cannot be ignored. Learn how to post engaging content, and to maintain your utility's brand and reputation.
  

  Click Here to View Recording and Presentation
  

  Social Media 101: The Basics
  

  July 12, 2012 at 2:00 PM EST

  Want to learn more about social media? Do you know how you can use social media to interact with customers? Join us for a one hour webinar, covering all of the social media basics.

  Click Here to View Recording and Presentation
  

• May 2012

  Energy Audits Go Mobile
  

  May 9, 2012 at 2:00 PM EST

  Do your energy auditors have the tools they need to quickly and accurately produce audits in the field or online? Armed with today's mobile technology and the power of Apogee's RESNET® accredited energy analysis engine, auditors can now streamline onsite activity and generate impressive reports or pre-screen commercial and residential customers by targeting energy-use issues in advance.
  
  Learn from Chief Software Architect Joel Gilbert, P.E., how utilities are using this state-of-the-art technology to increase productivity and reduce costs while raising customer satisfaction and participation in energy efficiency programs.

  Click Here to View Recording and Presentation

  Building a Great Utility Website
  

  May 15, 2012 at 2:00 PM EST

  Your website is often the first impression your utility makes on customers. Is your utility website ready for a new design? Does it project your brand image?

  Join Apogee's Web Design Team for an overview of everything you need to know to prepare for your next web redesign.

  Click Here to View Recording and Presentation