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Apogee Institute Webinars are hosted for Apogee clients and invited guests to help advance their knowledge and skills base in this Web-centric, energy-focused world. We believe in the benefit of gathering industry peers together online to learn the latest trends and share real-world practices. Please Contact us if you have additional training needs. Register for our next Webinar below.

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Webinars by Apogee Institute

  • Upcoming Webinars

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    Past Webinars by Apogee Institute

  • May 2012

    Energy Audits Go Mobile

    May 9, 2012 at 2:00 PM EST

    Do your energy auditors have the tools they need to quickly and accurately produce audits in the field or online? Armed with today's mobile technology and the power of Apogee's RESNET® accredited energy analysis engine, auditors can now streamline onsite activity and generate impressive reports or pre-screen commercial and residential customers by targeting energy-use issues in advance.

    Learn from Chief Software Architect Joel Gilbert, P.E., how utilities are using this state-of-the-art technology to increase productivity and reduce costs while raising customer satisfaction and participation in energy efficiency programs.

    Click Here to View Recording

     

    Building a Great Utility Website

    May 15, 2012 at 2:00 PM EST

    Your website is often the first impression your utility makes on customers. Is your utility website ready for a new design? Does it project your brand image?

    Join Apogee's Web Design Team for an overview of everything you need to know to prepare for your next web redesign.


    Click Here to View Recording

  • April 2012

    Call Avoidance and First Call Resolution

    April 3, 2012 at 2:00 PM EST

    Join Jon Scott for a free, one-hour webinar and learn how Apogee's application can integrate with your billing system and turn high-bill questions into higher customer satisfaction. See how you can provide your CSRs with the tools they need to take the guesswork out of answering billing questions.

     Click Here to View Recording

     

    Energy Efficiency M&V Study

    April 10, 2012 at 2:00 PM EST

    Join Chief Software Architect, Joel Gilbert, P.E., and lead researcher, Lei Wang, Ph.D., of Apogee  Interactive for this overview of three Measurement and Verification studies done on energy education programs. The studies represent two years of data collected from  utility EE programs and document the impact on consumers' behavior revealing astonishing results. 

     

    Using Mobile Technology to Drive EE Programs

    April 25, 2012 at 2:00 PM EST

    Join Joel Gilbert, P.E., Chief Software Architect, for this one hour webinar. Joel will discuss how mobile technology should be a key communication channel added to the marketing tool kit. Learn how some energy companies are leveraging this new and emerging media to successfully promote EE programs and increase customer satisfaction.

    Click Here to View Recording

     

  • March 2012

    March 21, 2012 at 2:00 PM EST

    Join us for a one hour webinar where Apogee's high bill specialist, Jon Scott, will present a Flint Energies case study. Jon will share Flint's cost savings by using Interactive Voice Response and Interactive Text Response to address high bill complaints and educate customers about their bills.

    Click Here to View Recording

  • February 2012

    February 23, 2012 at 2:00 PM EST

    Join Craig Frank and Missouri Gas Energy's Jason Fulp for a free, one-hour webinar and discover how your utility can use a Microsite to position your energy use applications and information in order to accomplish your energy efficiency goals and to educate customers.

    Click Here to View Recording

  • January 2012

    V5.2 HomeEnergyCalculator Overview

    January 31, 2012 at 2:00 PM EST

    Join Robert Moody for a free, one-hour webinar and discover how your utility can use the HomeEnergyCalculator V5.2 to its fullest potential in helping customers and CSR's answer questions. Also, discover how billing data can be integrated and how the application can be used to promote energy efficiency programs.

    Click Here to View Recording

  • December 2011

    Clear Answers with Special Purpose Calculators

    December 8, 2011 at 2:00 PM EST

    Join Craig Frank for a free, one-hour webinar and discover how your utility can use special purpose calculators (SPCs) to drive customers to your programs. Answer complicated questions about rates, rebates and conservation with engaging online tools.  

    Click Here to View Recording

    The "Brilliant Billing Analysis" IVR Application is Here!

    December 15, 2011 at 2:00 PM EST

    Join Rachael Fredericks and Andy Schechter for a one hour webinar and learn how utilities can use Interactive Voice Response (IVR) to reduce high bill complaint call volume and educate customers about their bills.

    Click Here to View Recording

  • November 2011

    Everything You Wanted to Know From Customers...Who Aren't Afraid to Tell You So

    November 2, 2011 at 2:00 PM EST

    Join Joel Gilbert and SMUD's John Yee for a one hour webinar as they discuss the feedback we've received from customers from the  HomeEnergyCalculator V5.2

    Click Here to View Recording

     

    Apogee's V5.2 HomeEnergyCalculator Overview

    November 10, 2011 at 2:00 PM EST

    Join Jon Scott for a one hour webinar as he discusses how successful utility companies are using Apogee's  HomeEnergyCalculator V5.2

    Click Here to View Recording

  • September 2011

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  • October 2011

    Everything You Wanted to Know From Customers...Who Aren't Afraid to Tell You So

    October 13, 2011 at 2:00 PM EST

    Join Robert Moody for a one hour webinar and learn about the features of the new  HomeEnergyCalculator V5.2

    Click Here to View Recording