June 9, 2017 | Blog
Certain utility customers—such as pre-paid, low-income, and those who rent, including multi-family—are known across the industry for being hard to serve. Utilities struggle with engaging these consumers and managing the challenges that are often associated, including delinquency and bad debt. A request Apogee has overwhelmingly received from our customers is for a simple, low-cost solution designed to serve the hard to serve.
You asked and we delivered! We recently unveiled EPIC—our all-new Energy Platform for Information and Communication. EPIC puts the hard to serve customer in control of their energy and offers utilities a host of engagement features at a lower cost per customer than competing offerings.
So, what makes EPIC so epic?
Initially dubbed the Energy Platform for the Income-Challenged, EPIC got a name change early on when we realized how well it could serve many other types of customers, including apartment dwellers, new homeowners, and younger segments who are more likely to rent or to move often. In every case, EPIC puts customers who lack the wherewithal or the authority to make energy efficiency investments back in the driver’s seat with easy, useful tools to manage spend.
The solution brings benefits to customers and utilities alike:
EPIC Customer Benefits
EPIC Utility Benefits
For more information about EPIC’s advantages and how it empowers hard to serve customers, watch the recorded webinar or contact us. We are currently looking for several utilities to pilot EPIC, so if you may be interested and want to find out more, please get in touch! We look forward to working with you to tackle your toughest customer engagement challenges
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