Columbia Water & Light (CW&L) in Columbia, MO faced a daunting challenge, how do you engage your customers ... . . .
December 6, 2017
As part of American Public Power Association (APPA) webinar, “Using Online Customer Engagement Strategies to Improve Satisfaction . . .
November 29, 2017
It is time to say thanks again to all our loyal friends, clients, colleagues, and business partners. Life is so much more . . .
November 20, 2017
Can you imagine anyone standing in line for days to get a new utility device from the power company? . . .
November 13, 2017
Today’s customer expects instant everything. Communications from the companies they know and do business with should be personal, timely... . . .
November 6, 2017
Decades of billing data, program participation, weather history, housing stock information, individual consumption, home... . . .
October 26, 2017
If utilities are going to prosper in the rapidly evolving utility landscape, they are going to have to move from a transactional model... . . .
October 16, 2017
Well, as my wife Susan has always reminded us … there is a fine line between customer engagement being caring or creepy … . . .
October 6, 2017
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