Interaction

You need a communication plan and here’s how to make it work!

In response to the fundamental shift in our power system economics, utilities must redefine their role as energy providers. . . .

October 2, 2019

Customer Engagement

Learn from the Leaders – Personalize, Initialize, and Monetize

If you want to learn how to do something well, study those who are most successful at it. Whether it is skiing or running a company, success . . .

September 4, 2019

Uncategorized

Digital engagement: Cutting costs, increasing customer satisfaction, improving return on equity

The following is a contributed article by Andrew Heath, Managing Director, Utilities Intelligence, at J.D. Power
. . .

August 21, 2019

Customer Engagement

Rooftop or Community Solar? The debate continues…

In the past decade, there has been an increase in the number of initiatives and legislation from the government to encourage renewable . . .

July 31, 2019

Energy

Build It and They Will NOT Come!

For those of us who lived through the Dot Com era and the subsequent Dot Bomb era, you will remember the “Build it and they will come.” . . .

July 24, 2019

Customer Engagement

Harvesting Value from Customer Relationships

Up until the past decade or so, little had changed in the utility business or change was moving so slowly we didn’t notice. Fast forward to . . .

June 26, 2019

Customer Engagement

Traditional customers cost more than you think!

Have you ever thought what “traditional” customers cost their energy providers?
Traditional customers are those that barely interact . . .

May 2, 2019

Customer Engagement

Making a Difference by Building Relationships

I began my career with the ambition of “making a difference.” Some colleagues scoffed at that... . . .

March 12, 2019

Customer Engagement

Moving Beyond Engagement Toward Empowerment

Nearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways . . .

February 25, 2019

Customer Engagement

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