Up until the past decade or so, little had changed in the utility business or change was moving so slowly we didn’t notice. Fast forward to . . .
June 26, 2019
Customer Engagement
Have you ever thought what “traditional” customers cost their energy providers? Traditional customers are those that barely interact . . .
May 2, 2019
I began my career with the ambition of “making a difference.” Some colleagues scoffed at that... . . .
March 12, 2019
Nearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways . . .
February 25, 2019
Why does customer satisfaction matter to utilities? . . .
February 12, 2019
Well, we knew it was only a matter of time. Energy experts predicted it would happen and it now has on a grand scale. . . .
February 4, 2019
Energy
Since the onset of mandatory TOU rates in 2013 Oklahoma Electric Cooperative, realized it was crucial to help members better understand . . .
December 11, 2018
I recently had a conversation with a utility executive who informed me of an unbelievable occurrence. . . .
November 5, 2018
Blog
Many of our utility clients are searching for revenue enhancement. Most for profit and not for profit utilities desire to increase revenues . . .
October 10, 2018
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