Interaction

New Trends in Technology for Utilities

Today’s customers are driving utilities to engage with innovative technologies and evaluating utilities based on how they implement . . .

April 3, 2020

Blog

Getting Something for Nothing … or very little

Have you ever gone out in a big group for a meal and, rather than asking for separate checks, all agreed to split the check. Or maybe . . .

February 27, 2020

Energy

Are Your Customers Loyal?

Why is customer loyalty important to both a regulated and deregulated utility? Loyal customers will support a utility in good times as well . . .

December 10, 2019

Customer Engagement

Simple Strategies to Digitally Engage Customers

Apogee Interactive recently collaborated with NOVEC (Northern Virginia Electric Cooperative) to present a webinar on strategies . . .

October 24, 2019

Customer Engagement

You need a communication plan and here’s how to make it work!

In response to the fundamental shift in our power system economics, utilities must redefine their role as energy providers. . . .

October 2, 2019

Customer Engagement

Learn from the Leaders – Personalize, Initialize, and Monetize

If you want to learn how to do something well, study those who are most successful at it. Whether it is skiing or running a company, success . . .

September 4, 2019

Customer Engagement

Digital engagement: Cutting costs, increasing customer satisfaction, improving return on equity

The following is a contributed article by Andrew Heath, Managing Director, Utilities Intelligence, at J.D. Power
. . .

August 21, 2019

Customer Engagement

Rooftop or Community Solar? The debate continues…

In the past decade, there has been an increase in the number of initiatives and legislation from the government to encourage renewable . . .

July 31, 2019

Energy

Build It and They Will NOT Come!

For those of us who lived through the Dot Com era and the subsequent Dot Bomb era, you will remember the “Build it and they will come.” . . .

July 24, 2019

Customer Engagement

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