Improving communication between your utility and customers enhances customer satisfaction and the overall customer experience. . . .
November 16, 2023
Blog
Apogee’s Chief Operating Officer, Jim Malcom, presented the essentials and rewards of nurturing the customer connection at Chartwell’s 2023 . . .
October 11, 2023
With school starting back it feels like summer is over. And with summer over you may be thinking it’s too late to help customers facing high . . .
August 25, 2023
Think back to the last time you opened a new account or signed up for something. Did you receive a thank you, maybe some information about . . .
June 13, 2023
Did January feel warmer than usual? Maybe because it was. According to National Oceanic and Atmospheric Administration, the average U.S. . . .
March 1, 2023
Ben Franklin is credited with stating, “In this world, nothing can be said to be certain, except death and taxes.” I contend that we can add . . .
September 29, 2022
Apogee Interactive researched the relationship between utility customer satisfaction and operating margin for several years. . . .
June 30, 2022
Residential customer satisfaction trended down to 748/1000 -- a solid C according to the most recent J.D. Power utility ratings. . . .
April 26, 2022
Building a clean, actionable email list is key to cultivating a community of loyal members. . . .
September 2, 2021
Apogee has recently collected and analyzed results from utilities using our outbound engagement platform for the first quarter...read more . . .
June 16, 2021
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