Presentation

How COVID-19 Impacting the Utility Industry.

Presented May 12, 2020

GreatBlue Research | Apogee Interactive

Speaker Bios

The COVID-19 pandemic is significantly impacting the utility industry and customers nationwide. There are many concerns about finances, the ability to pay bills, increases in energy consumption, and essential resources needed for support. Join Apogee Interactive and GreatBlue Research for a one-hour event where we will present data, findings, and solutions that are helping utilities and customers cope during this unprecedented time.

GreatBlue’s latest research will help you understand the thoughts and opinions of customers. In addition, Apogee will showcase actionable steps utilities are taking to proactively engage customers during the COVID-19 crisis.

Our agenda includes:

• Case studies highlighting proactive engagement related to COVID-19
• Messaging strategies utilities are using during COVID-19
• Overall customer satisfaction with the industry’s response to the pandemic
• COVID-19’s financial impact
• Preferred communication methods
• Shifts in energy consumption
• Rate offerings to help customers save money

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