Webinar Presentation

Customer Satisfaction Pays… How Can Utilities Maximize the Benefits?

This is a one hour session presented by Apogee’s CFO, Jim Malcom and Analyst, Kate Panaousis on Jan. 31st 2019. Presenters share their research on how customer satisfaction affects your utilities bottom line. We will discuss customer satisfaction trends in the industry and how utilities compare to other segments.

Our agenda includes:

• Customer Satisfaction and Operating Margin
• Benefits of Customer Satisfaction
• Customer Satisfaction and Revenue Growth
• Understanding Net Promoter Score and How to Drive Results

Apogee will also offer strategies, solutions, and examples drawn from our 25 years of experience in the energy industry.

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