The Customer in an Era of Digital Transformation

 

The utility business model is evolving, and the relationship between utilities and their customers is shifting in tandem. While U.S. customers are largely reliant on a single, local monopoly for their vital power supply, customer feedback is still important for how these businesses make crucial decisions. 

Download the full white paper based on a recent survey of more than 100 utilities to learn more about how the energy industry is transforming in the digital era.

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