Take routine communications with your customers to the next level with personalized video messaging. Customers receive timely, useful videos that offer customized bill explanations or beat-the-peak reminders, all delivered verbally by an energetic animated character. Videos include customers’ own name and billing data, as well as utility branding. Personal Video Case Study.
Put your customers in the driver’s seat on their energy use by providing mid-cycle energy alerts. Notifications sent via email or text show current bill amounts and factor in weather and historical usage patterns to closely forecast final bill amounts for a billing period. Customers have the advance notice they need to curb consumption in time to cut their costs.
A new year or new season is a chance to engage with your customers and provide a value-add. Reports offering graphical breakdowns of monthly or annual energy usage can be mailed or emailed at these transition points, giving consumers insight into their household’s consumption habits and areas for improvement.
We can stretch your marketing budget and make marketing your programs easy. Work with us to customize an ongoing communications campaign to your customers.
Interactive Voice & Text Response
Save call center time by delivering answers to common billing questions
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