Presentation

As the world adjusts to a new normal, utilities continue to deal with the impact of COVID-19. These extraordinary times provide utilities a unique opportunity to build stronger relationships with customers. Last week our own Brenda Guthrie presented proven strategies utilities are using and how they are reaping the rewards of having a digital communication plan in place in response to the COVID-19 crisis.

The agenda included: 

  • Current State of Affairs
  • Preferred Communications Channels
  • Nurturing the relationship with Automation
  • Self-service & Education
  • New Frontier in Field Audits

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