Presentation

Engaging Low-Income Customers in Times of Crisis

 

Presented July 23, 2020

 

Join Apogee for a one-hour webinar that will focus on engaging and bringing value to the income-qualified segment. Apogee’s Executive VP, Jim Malcom, and his guests, OPPD’s Sr. Product Specialist – Customer Advocacy Programs, Britton Gabel, and Wells Fargo’s Sr. Financial Advisor Bob Evely will review the impact of COVID-19 on the U.S. economy, utilities, and low-income consumers. The presentation will also reveal proven strategies utilities are currently taking to lessen these burdens.

Our agenda includes:

• OPPD’s Low Income Program and Results
• Reaching Low-Income Customers with Energy Assistance
• Economic Impacts on the Low-Income Segment
• Supplemental Funding for Income Qualified Customers
• Improving cost to serve, Reducing Bad Debt, and Decreasing Call Volume
• Engaging and Increasing Awareness of Programs

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