Press Releases

Apogee Clients Lead in Utility Customer Engagement

Utilities Benefit Using Apogee’s Communication Platforms

Apogee Interactive, Inc.,  a leading provider of customer engagement and energy analysis software for utilities, announced today record-breaking 2021 performance delivering unmatched results for utility clients.  The year brought recognition from prestigious Frost & Sullivan with their 2021 Technology Innovation Leadership Award and acknowledgment by prominent consultancy, Guidehouse, of the firm’s aggressive progression up their Insights Home Energy Management Leaderboard.

Apogee’s clients include some of the nation’s largest and most innovative, forward-looking utilities across Investor-Owned Utilities, Municipal, and Cooperative industry segments.  Of those, Public Utilities Fortnightly awarded their 2021 Top Innovator Award to Apogee’s client Jones Onslow EMC for their success engaging customers with proactive, personalized Member On-boarding videos.

In 2021, Apogee added a record number of new utility clients including several of the nation’s largest Investor-Owned Utilities and many Cooperatives and Municipals that combined serve over 7 million U.S. customers. Customer retention maintained at 94% with many clients upgrading their subscriptions to include personalized, video messaging.

According to a new client, Mark Lambert, Unitil’s Vice President of Customer Operations, “Our vision for a smarter energy future starts with the customer experience.  Apogee’s calculation platform will provide ideal support for our rate-based initiatives, and we look forward to working with Apogee in 2022 and beyond as we strive to give customers the tools they need to better manage energy costs.”

Apogee’s unique communications platform connects utilities with their customers by providing relevant, personalized messaging throughout the customer’s lifecycle. Using Apogee’s proprietary engagement and communication platform, utilities are achieving increased customer awareness, higher program participation, reduced high bill calls, and higher customer satisfaction. During 2021, utilities using the platform have seen extraordinary results:

  • 20+ million personalized messages sent
  • 10% increase in program participation
  • Click-through rates averaging more than 15%
  • Utility customers rated Apogee’s personalized video messaging 8.5 out of 10
  • Apogee’s Energy Advisor application identified $293 million of energy savings and over 1.7 million metric tons of carbon reduction.

Apogee’s utility clients provided an unprecedented Net Promoter Score of 55, an increase of six points over the previous year and 21 points above the Software as a Service (SaaS) industry average. Apogee continues its successful decades-long expansion of its communications platform including tools that educate customers on vital topics such as rate options, electric vehicles, renewables, and energy efficiency programs.

About Apogee

Apogee Interactive, Inc. is a leading provider of customer engagement services for utilities, serving the energy industry since 1993. Apogee’s customer engagement platform helps utilities establish ongoing digital relationships with customers, helping them engage and educate customers, reduce costs, achieve behavioral energy efficiency, and grow customer satisfaction. Apogee’s solution enables personalized, relevant video-based messaging through multiple channels, drives self-service, and improves operational efficiencies through marketing automation. Apogee’s loyal client base includes Southern Company, Liberty Utilities, Duquesne, Tampa Electric, People’s Gas, CenterPoint, Xcel Energy, LADWP, and hundreds of other IOU, municipal, cooperative, and gas utilities. For more information visit, www.apogee.net or LinkedIn.

 

 

Apogee Press Releases

Apogee Launches Marketplace to Exceed Utility Goals and Enhance Customer Engagement

05/19/2022

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Apogee Study Reveals Utilities are Embracing the Era of Digital Transformation

04/13/2022

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Apogee Clients Lead in Utility Customer Engagement

01/11/2022

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Jones Onslow EMC Named Top Innovator for Apogee’s New Customer Welcome Series

11/02/2021

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Frost & Sullivan Recognizes Apogee Interactive with 2021 Technology Innovation Leadership Award

10/05/2021

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Utilities Welcome New Customers Creating Positive First Impressions

08/18/2021

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Apogee Rockets up Guidehouse Insights Leaderboard

04/14/2021

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Apogee Names Nils Frenkel Vice President of Sales

01/28/2021

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Apogee Delivers for Utilities Critical Messaging During Pandemic

01/19/2021

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Apogee Leads the Industry with Excellence in Customer Service

11/18/2020

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Apogee Interactive Launches Enhancements in Fall Release Package

10/20/2020

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Xcel Energy Nominated for People’s Choice Award with Apogee’s Personalized Video Messaging

10/09/2020

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Apogee Proves Customer Satisfaction Pays at APPA’s Business and Financial Conference

09/15/2020

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Apogee Leads Energy Professionals on Actionable AI Technologies

09/03/2020

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Jackson EMC Receives Customer Excellence Award for Extraordinary Engagement

08/18/2020

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Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive Messaging

05/19/2020

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Horry EMC and Apogee Interactive Achieve Unprecedented Messaging Acceptance

04/01/2020

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Apogee’s Clients Glean Accolades from the Energy Industry and Residential Customers

01/21/2020

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Apogee Expands Its Engagement Platform to Meet the Growing Needs of Utilities

01/14/2020

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Industry Visionaries Present Solutions for Rate Transformation at PLMA Conference

11/05/2019

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Apogee Presents the Power of Digital Engagement at APPA’s Customer Connections Conference

10/28/2019

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Apogee Interactive Provides Utilities with Proactive Rate Transformation Strategies

05/14/2019

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Apogee Expands Team to Address Growing Need in the Northeast

03/19/2019

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Xcel Energy Garners AESP Award for Personalized Video Messaging Program

01/23/2019

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Apogee Presents Winning Proactive Engagement Strategy for Utilities

01/17/2019

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Oklahoma Electric Cooperative Strengthens Member Relationships With Apogee’s Bill Alerts

10/23/2018

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Apogee Offers Solutions to Key Issues Facing the Energy Industry

09/27/2018

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Apogee Builds Solutions to Move Utilities from EE and DR to Electrification

09/13/2018

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Apogee Announces Enhancements to Engagement Platform

09/05/2018

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Apogee Expands Executive Management Team to Serve Growing Clientele

06/27/2018

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Apogee Shares Wonders of Personalized Video Messaging

06/19/2018

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Apogee Shares Xcel Energy’s Video Messaging Success

05/23/2018

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Tri-County EMC Raises the Bar on Digital Engagement with Apogee’s Envoy Platform

05/10/2018

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Apogee Endorses ADVANCE: The Power Conference for Women in Utilities

04/03/2018

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Apogee Launches Envoy an Extensive Digital Engagement Platform for Utilities

02/15/2018

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Apogee Interactive Celebrates 25 Years Serving the Energy Industry

01/31/2018

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Apogee Interactive Supports the 2017 APPA Customer Connection Conference in Sacramento, CA

11/07/2017

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Apogee Interactive Announces Low Income Behavioral Program at BECC Conference

10/17/2017

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Apogee Unveils Virtual Presence at 30th E Source Forum

09/13/2017

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Apogee Launches Energy Platform for Information & Communication (EPIC) for Hard-to-Serve Customers

08/09/2017

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Hometown Connections Teams with Apogee Interactive To Promote Customer Engagement

07/27/2017

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First Launch of Apogee Interactive’s Technology in Canada

05/17/2017

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Educating customers, an Essential Element of Columbia Water & Light’s new Partnership with Apogee

03/21/2017

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Lakeland Electric Deploys full Suite of Apogee Interactive Customer Engagement Tools

03/09/2017

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Apogee’s Customer Engagement Solutions Now on a Single Platform

02/07/2017

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Nashville Electric Service Deploys Upgraded Apogee Tool

10/04/2016

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Apogee Reinvents Online Customer Engagement

09/14/2016

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Apogee’s Engagement Tools Secure Digital Communications Award for Union Power

05/12/2016

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Utility Market Connections Shines the Spotlight on Apogee

04/01/2016

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Apogee Expands Partnerships Leveraging Analytics Tools Creating Operational Efficiencies

02/09/2016

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Tremendous Results Lead to Expansion of Video Messaging

02/03/2016

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Energy Forecaster Tool Increases Web Traffic and Improves Customer Satisfaction

02/02/2016

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Apogee Interactive Named a Leading Behavioral Demand-Side Management Vendor

12/16/2015

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