Press Releases

Apogee Launches Marketplace to Exceed Utility Goals and Enhance Customer Engagement

Customers and Utilities Benefit from Turnkey Rebate Fulfillment Strategy

Apogee Interactive, Inc., a leader in digital engagement and customer communications strategy, announces utilities using their outbound communications platform Envoy will have access to a robust utility branded marketplace. The product dashboard now included in the end-to-end solution allows utilities to provide customers with a streamlined, personalized journey that guides them through onboarding, energy education, program participation, and an online shopping experience.

Apogee’s marketplace is a quick and easy online store that helps utilities fulfill their energy efficiency goals and meet rebate incentives in a seamless customer experience.

The marketplace allows utilities to:

  • Build Customer Relationships
  • Meet Energy Efficiency Goals
  • Offer and Track Rebates

“Apogee added the marketplace to our platform of customer engagement tools to allow utilities to offer customers a seamless experience,” said Jim Albert, Chief Technology Officer at Apogee. He continued, “Apogee’s marketplace helps utilities convert recommendations to taking action leading to fulfillment in their rebate programs.”

The marketplace is positioned for success as the Envoy outbound communications drive traffic to the store as a call to action. Links to the online storefront may appear in the Home Energy Advisor savings recommendations, at the end of a personalized video message, energy alerts, and other personalized messaging sent through the outbound messaging system.

Customers can come full circle from learning about the impacts of weather and behavior on their bill to taking steps to increase their home’s efficiency in a single step while energy is on their mind creating a win-win for utilities and customers.

Apogee Interactive, Inc. is a leading provider of customer engagement services for utilities, serving the energy industry since 1993. Apogee’s customer engagement platform helps utilities establish ongoing digital relationships with customers, helping them engage and educate customers, reduce costs, achieve behavioral energy efficiency, and grow customer satisfaction. Apogee’s solution enables personalized, relevant, video-based messaging through multiple channels, drives self-service, and improves operational efficiencies through marketing automation. Apogee’s loyal client base includes Southern Company, Liberty Utilities, Duquesne Light, Tampa Electric, People’s Gas, CenterPoint, Xcel Energy, Exelon, NextEra, LADWP, and hundreds of other IOU, municipal, cooperative, and gas utilities. For more information visit, www.apogee.net.

 

 

Apogee Press Releases

Apogee Launches Marketplace to Exceed Utility Goals and Enhance Customer Engagement

05/19/2022

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Xcel Energy Nominated for People’s Choice Award with Apogee’s Personalized Video Messaging

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Horry EMC and Apogee Interactive Achieve Unprecedented Messaging Acceptance

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Apogee’s Clients Glean Accolades from the Energy Industry and Residential Customers

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Apogee Expands Its Engagement Platform to Meet the Growing Needs of Utilities

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Industry Visionaries Present Solutions for Rate Transformation at PLMA Conference

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Apogee Presents the Power of Digital Engagement at APPA’s Customer Connections Conference

10/28/2019

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Apogee Interactive Provides Utilities with Proactive Rate Transformation Strategies

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Apogee Expands Team to Address Growing Need in the Northeast

03/19/2019

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Xcel Energy Garners AESP Award for Personalized Video Messaging Program

01/23/2019

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Apogee Presents Winning Proactive Engagement Strategy for Utilities

01/17/2019

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Oklahoma Electric Cooperative Strengthens Member Relationships With Apogee’s Bill Alerts

10/23/2018

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Apogee Offers Solutions to Key Issues Facing the Energy Industry

09/27/2018

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Apogee Builds Solutions to Move Utilities from EE and DR to Electrification

09/13/2018

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Apogee Announces Enhancements to Engagement Platform

09/05/2018

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Apogee Expands Executive Management Team to Serve Growing Clientele

06/27/2018

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Apogee Shares Wonders of Personalized Video Messaging

06/19/2018

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Apogee Shares Xcel Energy’s Video Messaging Success

05/23/2018

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Tri-County EMC Raises the Bar on Digital Engagement with Apogee’s Envoy Platform

05/10/2018

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Apogee Endorses ADVANCE: The Power Conference for Women in Utilities

04/03/2018

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Apogee Launches Envoy an Extensive Digital Engagement Platform for Utilities

02/15/2018

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Apogee Interactive Celebrates 25 Years Serving the Energy Industry

01/31/2018

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Apogee Interactive Supports the 2017 APPA Customer Connection Conference in Sacramento, CA

11/07/2017

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Apogee Interactive Announces Low Income Behavioral Program at BECC Conference

10/17/2017

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Apogee Unveils Virtual Presence at 30th E Source Forum

09/13/2017

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Apogee Launches Energy Platform for Information & Communication (EPIC) for Hard-to-Serve Customers

08/09/2017

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Hometown Connections Teams with Apogee Interactive To Promote Customer Engagement

07/27/2017

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First Launch of Apogee Interactive’s Technology in Canada

05/17/2017

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Educating customers, an Essential Element of Columbia Water & Light’s new Partnership with Apogee

03/21/2017

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Lakeland Electric Deploys full Suite of Apogee Interactive Customer Engagement Tools

03/09/2017

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Apogee’s Customer Engagement Solutions Now on a Single Platform

02/07/2017

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Nashville Electric Service Deploys Upgraded Apogee Tool

10/04/2016

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Apogee Reinvents Online Customer Engagement

09/14/2016

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Apogee’s Engagement Tools Secure Digital Communications Award for Union Power

05/12/2016

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Utility Market Connections Shines the Spotlight on Apogee

04/01/2016

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Apogee Expands Partnerships Leveraging Analytics Tools Creating Operational Efficiencies

02/09/2016

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Tremendous Results Lead to Expansion of Video Messaging

02/03/2016

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Energy Forecaster Tool Increases Web Traffic and Improves Customer Satisfaction

02/02/2016

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Apogee Interactive Named a Leading Behavioral Demand-Side Management Vendor

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