Press Releases

Energy Forecaster Tool Increases Web Traffic and Improves Customer Satisfaction

Results will be presented at AESP’s 2016 National Conference

 

February 2, 2016 – Atlanta, GAApogee Interactive today announced that utility companies offering its online Energy Forecaster tool for estimating future energy bills are seeing a 40 percent increase in website traffic and the opportunity to boost customer satisfaction, as reported by JD Power in its 2015 Electric Utility Residential Customer Satisfaction Study. According to the study, customers who received proactive communications averaged 58 points higher in customer satisfaction than those who received no communication from their utility.

Because energy usage is most influenced by weather patterns, Apogee’s tool – which is offered through an online application or IVR – overlays estimated energy costs with the weather forecast to provide an estimated power bill. The tool then enables utility customers to calculate differences in their bill by turning the thermostat up or down by a certain number of degrees.

Brian Jackson, who leads Apogee’s Digital Engagement initiatives, will share details about Energy Forecaster at the AESP National Conference, February 2 at 1:30 PM. During his presentation: Give Customers a Windshield, Not Just a Rear view Mirror,he will unveil what utilities are learning from having Energy Forecaster on their websites, many for more than a year.

“Sticker shock is one of the biggest issues facing utility customers – especially during the hot summer months when the bill is often twice as much as it is in the spring and fall,” says Jackson. “By allowing the utility customer to try out different thermostat settings and see how their bill will be impacted, they have the opportunity to make very conscious decisions about the cost of their comfort level.”

Contact Apogee directly at 678.684.6800 or info@apogee.net if you are interested in learning more about the tool including future enhancements.

 

About Apogee Interactive
Apogee Interactive is one of the nation’s leading providers of customer engagement software services for US energy utilities. Partnering with utilities for more than 23 years, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs and improved program performance for utilities. For more information, please visit www.apogee.net and follow them on Twitter at @apoweb.

Media Contact
Karen Morris
Apogee Interactive
678-684-6801
kmorris@apogee.net

Apogee Press Releases

ComEd Wins Communications Award Using Apogee Interactive’s Reliability Report Videos

10/07/2022

Click to read More

Apogee Launches Marketplace to Exceed Utility Goals and Enhance Customer Engagement

05/19/2022

Click to read More

Apogee Study Reveals Utilities are Embracing the Era of Digital Transformation

04/13/2022

Click to read More

Apogee Clients Lead in Utility Customer Engagement

01/11/2022

Click to read More

Jones Onslow EMC Named Top Innovator for Apogee’s New Customer Welcome Series

11/02/2021

Click to read More

Frost & Sullivan Recognizes Apogee Interactive with 2021 Technology Innovation Leadership Award

10/05/2021

Click to read More

Utilities Welcome New Customers Creating Positive First Impressions

08/18/2021

Click to read More

Apogee Rockets up Guidehouse Insights Leaderboard

04/14/2021

Click to read More

Apogee Names Nils Frenkel Vice President of Sales

01/28/2021

Click to read More

Apogee Delivers for Utilities Critical Messaging During Pandemic

01/19/2021

Click to read More

Apogee Leads the Industry with Excellence in Customer Service

11/18/2020

Click to read More

Apogee Interactive Launches Enhancements in Fall Release Package

10/20/2020

Click to read More

Xcel Energy Nominated for People’s Choice Award with Apogee’s Personalized Video Messaging

10/09/2020

Click to read More

Apogee Proves Customer Satisfaction Pays at APPA’s Business and Financial Conference

09/15/2020

Click to read More

Apogee Leads Energy Professionals on Actionable AI Technologies

09/03/2020

Click to read More

Jackson EMC Receives Customer Excellence Award for Extraordinary Engagement

08/18/2020

Click to read More

Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive Messaging

05/19/2020

Click to read More

Horry EMC and Apogee Interactive Achieve Unprecedented Messaging Acceptance

04/01/2020

Click to read More

Apogee’s Clients Glean Accolades from the Energy Industry and Residential Customers

01/21/2020

Click to read More

Apogee Expands Its Engagement Platform to Meet the Growing Needs of Utilities

01/14/2020

Click to read More

Industry Visionaries Present Solutions for Rate Transformation at PLMA Conference

11/05/2019

Click to read More

Apogee Presents the Power of Digital Engagement at APPA’s Customer Connections Conference

10/28/2019

Click to read More

Apogee Interactive Provides Utilities with Proactive Rate Transformation Strategies

05/14/2019

Click to read More

Apogee Expands Team to Address Growing Need in the Northeast

03/19/2019

Click to read More

Xcel Energy Garners AESP Award for Personalized Video Messaging Program

01/23/2019

Click to read More

Apogee Presents Winning Proactive Engagement Strategy for Utilities

01/17/2019

Click to read More

Oklahoma Electric Cooperative Strengthens Member Relationships With Apogee’s Bill Alerts

10/23/2018

Click to read More

Apogee Offers Solutions to Key Issues Facing the Energy Industry

09/27/2018

Click to read More

Apogee Builds Solutions to Move Utilities from EE and DR to Electrification

09/13/2018

Click to read More

Apogee Announces Enhancements to Engagement Platform

09/05/2018

Click to read More

Apogee Expands Executive Management Team to Serve Growing Clientele

06/27/2018

Click to read More

Apogee Shares Wonders of Personalized Video Messaging

06/19/2018

Click to read More

Apogee Shares Xcel Energy’s Video Messaging Success

05/23/2018

Click to read More

Tri-County EMC Raises the Bar on Digital Engagement with Apogee’s Envoy Platform

05/10/2018

Click to read More

Apogee Endorses ADVANCE: The Power Conference for Women in Utilities

04/03/2018

Click to read More

Apogee Launches Envoy an Extensive Digital Engagement Platform for Utilities

02/15/2018

Click to read More

Apogee Interactive Celebrates 25 Years Serving the Energy Industry

01/31/2018

Click to read More

Apogee Interactive Supports the 2017 APPA Customer Connection Conference in Sacramento, CA

11/07/2017

Click to read More

Apogee Interactive Announces Low Income Behavioral Program at BECC Conference

10/17/2017

Click to read More

Apogee Unveils Virtual Presence at 30th E Source Forum

09/13/2017

Click to read More

Apogee Launches Energy Platform for Information & Communication (EPIC) for Hard-to-Serve Customers

08/09/2017

Click to read More

Hometown Connections Teams with Apogee Interactive To Promote Customer Engagement

07/27/2017

Click to read More

First Launch of Apogee Interactive’s Technology in Canada

05/17/2017

Click to read More

Educating customers, an Essential Element of Columbia Water & Light’s new Partnership with Apogee

03/21/2017

Click to read More

Lakeland Electric Deploys full Suite of Apogee Interactive Customer Engagement Tools

03/09/2017

Click to read More

Apogee’s Customer Engagement Solutions Now on a Single Platform

02/07/2017

Click to read More

Nashville Electric Service Deploys Upgraded Apogee Tool

10/04/2016

Click to read More

Apogee Reinvents Online Customer Engagement

09/14/2016

Click to read More

Apogee’s Engagement Tools Secure Digital Communications Award for Union Power

05/12/2016

Click to read More

Utility Market Connections Shines the Spotlight on Apogee

04/01/2016

Click to read More

Apogee Expands Partnerships Leveraging Analytics Tools Creating Operational Efficiencies

02/09/2016

Click to read More

Tremendous Results Lead to Expansion of Video Messaging

02/03/2016

Click to read More

Energy Forecaster Tool Increases Web Traffic and Improves Customer Satisfaction

02/02/2016

Click to read More

Apogee Interactive Named a Leading Behavioral Demand-Side Management Vendor

12/16/2015

Click to read More

Subscribe and stay up to date

APOGEE INTERACTIVE, INC. © 2022. ALL RIGHTS RESERVED