Press Releases

Exceptional Results for Apogee Interactive’s Utility Clients in 2022

Prestigious award, full-scale deployments, and new engagement platform functionality highlight 2022

Apogee Interactive, Inc., a leading provider of customer engagement and energy analysis software for utilities, announced today record performance and results for their utility clients in 2022.

Major highlights include:

  • A prestigious utility industry award.
  • Multiple utility pilot deployments with some of the largest IOUs in the country went full scale.
  • New functionality for Apogee’s customer engagement platform.

Prestigious utility award for Personalized Video Reliability Reports

The year brought recognition from Chartwell’s well-respected EMACS awards, with Commonwealth Edison (ComEd) winning the 2022 Best Practices Gold Communications Award for their use of Apogee’s Personalized Video Messaging. This marked the utility industry’s first use of Personalized Video Messaging to communicate residential reliability. The Personalized Video Reliability Reports showed each customer their electric reliability compared to the previous year. Results showed that more than half of customers had a more favorable impression of ComEd after watching the video.

Forward-looking utilities adopting and expanding the use of Apogee’s digital engagement platform

Apogee’s clients include many of the nation’s largest, most innovative, and forward-looking utilities across Investor-Owned Utilities, Municipal, and Cooperative industry segments. In 2022, utilities started pilots, upgraded subscriptions to include personalized video messaging, or decided to deploy full-scale solutions, resulting in millions of additional utility customers receiving relevant messaging as utilities see the value of proactive and personalized communications.    

Recent case studies have proven that utilities partnering with Apogee in 2022 reaped the benefits of using the robust digital communications platform that provides year-round support and includes customized marketing strategies that meet and exceed their goals.

Using Apogee’s proprietary engagement and communication platform, utilities are achieving increased customer awareness, driving higher program participation, reducing high bill calls, and producing higher customer satisfaction.

During 2022, utilities using the platform have seen extraordinary results:

  • 20+ million personalized messages sent
  • 37 million utility programs promoted
  • 10% increase in program participation
  • Click-through rates averaging more than 15%
  • 93%+ utility customers reported they did not need to contact the call center after receiving Apogee’s personalized video bill explanation
  • Apogee’s Energy Advisor application identified $319 million in energy savings and over 1.7 million metric tons of carbon reduction.

New platform capabilities for expanded customer engagement

Apogee continued its successful decades-long communications platform expansion, including tools that educate customers on essential topics, including rate and payment options, reliability, electric vehicles, renewables, and energy efficiency programs. New functionality rolled out to existing Apogee clients in late 2022 includes Energy Monitor and an advanced EV Rate Calculator.

Jim Malcom, COO of Apogee Interactive, stated, “Apogee is pleased with the results our utility clients have seen in 2022 and are looking forward to expanding several large pilots to full scale in 2023. Our robust digital platform, customized strategy, and ongoing support has proven to be an asset for our utility clients.”

About Apogee

Apogee Interactive, Inc. is a leading provider of customer engagement services for utilities, serving the energy industry since 1993. Apogee’s customer engagement platform helps utilities establish ongoing digital relationships with customers, helping them engage and educate customers, reduce costs, achieve behavioral energy efficiency, and grow customer satisfaction. Apogee’s solution enables personalized, relevant, video-based messaging through multiple channels, drives self-service, and improves operational efficiencies through marketing automation. Apogee’s loyal client base includes Commonwealth Edison, Liberty Utilities, ConEd, Duquesne, Tampa Electric, People’s Gas, CenterPoint, Xcel Energy, LADWP, and hundreds of other IOU, municipal, cooperative, and gas utilities. For more information, visit www.apogee.net or LinkedIn.

Contact: Karen Morris kmorris@apogee.net   678-684-6801

Apogee Press Releases

Exceptional Results for Apogee Interactive’s Utility Clients in 2022

01/17/2023

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ComEd Wins Communications Award Using Apogee Interactive’s Reliability Report Videos

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Apogee Launches Marketplace to Exceed Utility Goals and Enhance Customer Engagement

05/19/2022

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Apogee Study Reveals Utilities are Embracing the Era of Digital Transformation

04/13/2022

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Jones Onslow EMC Named Top Innovator for Apogee’s New Customer Welcome Series

11/02/2021

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Utilities Welcome New Customers Creating Positive First Impressions

08/18/2021

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Apogee Rockets up Guidehouse Insights Leaderboard

04/14/2021

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Apogee Names Nils Frenkel Vice President of Sales

01/28/2021

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01/19/2021

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11/18/2020

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Apogee Interactive Launches Enhancements in Fall Release Package

10/20/2020

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Xcel Energy Nominated for People’s Choice Award with Apogee’s Personalized Video Messaging

10/09/2020

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Apogee Proves Customer Satisfaction Pays at APPA’s Business and Financial Conference

09/15/2020

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Apogee Leads Energy Professionals on Actionable AI Technologies

09/03/2020

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Jackson EMC Receives Customer Excellence Award for Extraordinary Engagement

08/18/2020

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Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive Messaging

05/19/2020

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Horry EMC and Apogee Interactive Achieve Unprecedented Messaging Acceptance

04/01/2020

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Apogee’s Clients Glean Accolades from the Energy Industry and Residential Customers

01/21/2020

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Apogee Expands Its Engagement Platform to Meet the Growing Needs of Utilities

01/14/2020

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Industry Visionaries Present Solutions for Rate Transformation at PLMA Conference

11/05/2019

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Apogee Presents the Power of Digital Engagement at APPA’s Customer Connections Conference

10/28/2019

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Apogee Interactive Provides Utilities with Proactive Rate Transformation Strategies

05/14/2019

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Apogee Expands Team to Address Growing Need in the Northeast

03/19/2019

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Xcel Energy Garners AESP Award for Personalized Video Messaging Program

01/23/2019

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Apogee Presents Winning Proactive Engagement Strategy for Utilities

01/17/2019

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Oklahoma Electric Cooperative Strengthens Member Relationships With Apogee’s Bill Alerts

10/23/2018

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Apogee Offers Solutions to Key Issues Facing the Energy Industry

09/27/2018

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Apogee Builds Solutions to Move Utilities from EE and DR to Electrification

09/13/2018

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Apogee Announces Enhancements to Engagement Platform

09/05/2018

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Apogee Expands Executive Management Team to Serve Growing Clientele

06/27/2018

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Apogee Shares Wonders of Personalized Video Messaging

06/19/2018

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Apogee Shares Xcel Energy’s Video Messaging Success

05/23/2018

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Tri-County EMC Raises the Bar on Digital Engagement with Apogee’s Envoy Platform

05/10/2018

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Apogee Endorses ADVANCE: The Power Conference for Women in Utilities

04/03/2018

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Apogee Launches Envoy an Extensive Digital Engagement Platform for Utilities

02/15/2018

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Apogee Interactive Celebrates 25 Years Serving the Energy Industry

01/31/2018

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Apogee Interactive Supports the 2017 APPA Customer Connection Conference in Sacramento, CA

11/07/2017

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Apogee Interactive Announces Low Income Behavioral Program at BECC Conference

10/17/2017

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Apogee Unveils Virtual Presence at 30th E Source Forum

09/13/2017

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Apogee Launches Energy Platform for Information & Communication (EPIC) for Hard-to-Serve Customers

08/09/2017

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Hometown Connections Teams with Apogee Interactive To Promote Customer Engagement

07/27/2017

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First Launch of Apogee Interactive’s Technology in Canada

05/17/2017

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Educating customers, an Essential Element of Columbia Water & Light’s new Partnership with Apogee

03/21/2017

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Lakeland Electric Deploys full Suite of Apogee Interactive Customer Engagement Tools

03/09/2017

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Apogee’s Customer Engagement Solutions Now on a Single Platform

02/07/2017

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Nashville Electric Service Deploys Upgraded Apogee Tool

10/04/2016

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Apogee Reinvents Online Customer Engagement

09/14/2016

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Apogee’s Engagement Tools Secure Digital Communications Award for Union Power

05/12/2016

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Utility Market Connections Shines the Spotlight on Apogee

04/01/2016

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Apogee Expands Partnerships Leveraging Analytics Tools Creating Operational Efficiencies

02/09/2016

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Tremendous Results Lead to Expansion of Video Messaging

02/03/2016

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Energy Forecaster Tool Increases Web Traffic and Improves Customer Satisfaction

02/02/2016

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Apogee Interactive Named a Leading Behavioral Demand-Side Management Vendor

12/16/2015

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