The Empower Platform is available in three packages that make cost-effective digital engagement possible at the right level for your utility.
Our Energy Advisor and Energy Advisor Enterprise uses sophisticated bill analysis to provide near-accurate energy consumption estimates informed by local rates, weather, and typical home profiles.
The Proactive Engagement package, which requires Energy Advisor Enterprise with bill analysis, provides further opportunity for customizable customer outreach.
With Energy Advisor, customers can assess their energy consumption quickly and easily, immediately discovering specific ways to reduce household energy use.
Studies show that customers leveraging Energy Advisor can see as much as a 4% increase in household efficiency and utilities can expect a five times increase in program participation.
With bill analysis, features also include:
Energy Advisor Enterprise delivers Apogee’s flagship home energy calculator with the addition of many value-added features.
With billing integration, features also include:
Take routine communications with your customers to the next level with personalized video messaging. Customers receive timely, useful videos that offer customized bill explanations or beat-the-peak reminders, all delivered verbally by an energetic animated character. Videos include customers’ own name and billing data, as well as utility branding. Personal Video Case Study.
Put your customers in the driver’s seat on their energy use by providing mid-cycle energy alerts. Notifications sent via email or text show current bill amounts and factor in weather and historical usage patterns to closely forecast final bill amounts for a billing period. Customers have the advance notice they need to curb consumption in time to cut their costs.
A new year or new season is a chance to engage with your customers and provide a value-add. Reports offering graphical breakdowns of monthly or annual energy usage can be mailed or emailed at these transition points, giving consumers insight into their household’s consumption habits and areas for improvement.
We can stretch your marketing budget and make marketing your programs easy. Work with us to customize an ongoing communications campaign to your customers.
Interactive Voice & Text Response
Save call center time by delivering answers to common billing questions
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