Webinar Presentation

Managing Pre-Pay Customers | 5 Lessons Utilities Can Learn from Telecom
Date Presented: May 4, 2017
Presenter: Jim Malcom, CFO & Executive V.P., Apogee Interactive, Inc.

Serving pre-pay customers is difficult resulting in lost revenue and diminished resources. Join Jim Malcom, Apogee’s CFO and financier for a 30-minute presentation outlining 5 lessons today’s utilities can learn from the telecom industry regarding managing pre-pay and low-income customers. Mr. Malcom will share his 11 years’ experience in the telecom industry during a turbulent period of expansion and change. You will discover how lessons learned by the telecom giants closely align with the challenges utilities face today.

We will discuss pre-pay customers’ attitudes, behaviors, and payment tendencies.

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