The Changing Customer Relationship

September 25, 2019 | 2:00 Eastern


Our founder, Joel Gilbert, has watched and analyzed the energy industry for over 40 years and has concluded that we just had a seismic shift in perceptions and attitudes over the past few months.

Some of this is because of new political maneuvering to capture potential voter enthusiasm. Some, of course, is just the usual media hype. But, something else has fundamentally changed.

Come and hear what he sees as both opportunities and challenges with what he calls the shift in media style and emphasis and what it appears to have already done in consumer attitudes.

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