Customer Engagement… Who Cares?

May 23, 2019 | 2:00 PM Eastern


JD Power’s 2019 Digital Experience Study revealed that utilities offer one of the worst digital experiences when compared to other customer facing industries. If your company is not focused on a relevant personalized message, then you are missing an outstanding opportunity for improving operational efficiency and reducing costs.

Now is the time to face the future. Utilities not meeting customers’ expectations with a gratifying digital experience will fall by the wayside as our industry transforms and business models change increasing the need for interactivity with the customer.

Learn how utilities are getting ahead of the game by using digital strategies to transform rate payers into energy partners.

Are you ready to deliver relevant and personalized topics? 

  • Rate Choices
  • Bill Explanations
  • Energy Management for Homes and Businesses
  • Demand/Price Response Programs
  • Integrating WIFI thermostats, EVs/PVs and other emerging technologies
  • Storms
  • Seasonal Topics

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