Engaging Low Income Customers in Times of Crisis

July 23, 2020 | 2:00 Eastern


Join Apogee for a one-hour webinar that will focus on engaging and bringing value to the income-qualified segment. Apogee’s Executive VP, Jim Malcom, and his guests, OPPD’s Sr. Product Specialist – Customer Advocacy Programs, Britton Gabel, and Wells Fargo’s Sr. Financial Advisor Bob Evely will review the impact of COVID-19 on the U.S. economy, utilities, and low-income consumers. The presentation will also reveal proven strategies utilities are currently taking to lessen these burdens.

Our agenda includes:

  • OPPD’s Low Income Program and Results
  • Reaching Low-Income Customers with Energy Assistance
  • Economic Impacts on the Low-Income Segment
  • Supplemental Funding for Income Qualified Customers
  • Improving cost to serve, Reducing Bad Debt, and Decreasing Call Volume
  • Engaging and Increasing Awareness of Programs

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