November 17, 2022 | 2:00 Eastern
Join J.D. Power’s Utilities Director, Mark Spalinger and Apogee Interactive’s COO, Jim Malcom, for an insightful one-hour review of his latest report, “How Customer Satisfaction Drives Return on Equity for Regulated Utilities.”
We’ll take a deep dive into how higher customer satisfaction:
- Increases return on equity
- Impacts financials
- Impacts regulatory rate process
In addition, Jim Malcom will discuss digital communication strategies aligned with J.D. Power’s customer satisfaction criteria that are proven to raise customer satisfaction among utilities.