May 19, 2022 | 2:00 Eastern
Are you dreading the upcoming influx of high bill complaints that comes with higher summer bills? Are high bill complaints driving up call center costs and negatively impacting customer satisfaction?
Join us for a one-hour presentation to learn how leading utilities are reducing the impact of high bill complaints by being proactive.
- How a preemptive digital communications strategy reduces calls
- How CSR tools and training increase first call resolution
- How to arm representatives with confidence-building answers that build credibility
- About real results from utilities like yours.
Isn’t it time to take control of high bill complaints?