Engagement and Communication

ENVOY APOGEE'S PROACTIVE ENGAGEMENT SOLUTION

A package of add-on tools available to utilities using Energy Advisor Enterprise with our bill analysis engine provides further opportunities for proactive, customizable engagement.

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Personalized Video Messaging (PVM)

Take routine communications with your customers to the next level with personalized video messaging. Customers receive timely, useful videos that offer customized bill explanations or beat-the-peak reminders, all delivered verbally by an energetic animated character. Videos include customers’ own name and billing data, as well as utility branding. Personal Video Case Study.

Energy Alerts

Put your customers in the driver’s seat on their energy use by providing mid-cycle energy alerts. Notifications sent via email or text show current bill amounts and factor in weather and historical usage patterns to closely forecast final bill amounts for a billing period. Customers have the advance notice they need to curb consumption in time to cut their costs.

Energy Summary Videos

A new year or new season is a chance to engage with your customers and provide a value-add. Videos offering graphical breakdowns of monthly or annual energy use are emailed at these transition points, giving customers insight into their household’s consumption habits and areas for improvement.

Monthly Emails

We can stretch your marketing budget and make marketing your programs easy. Work with us to customize an ongoing communications campaign to your customers.

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ENERGY ADVISOR

Apogee's Empower Platform begins with our flagship Energy Advisor home energy calculator that puts your customers in the driver's seat.

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With Energy Advisor, customers can assess their energy consumption quickly and easily, immediately discovering specific ways to reduce household energy use.

Studies show that customers leveraging Energy Advisor can see as much as a 4% increase in household efficiency and utilities can expect a five times increase in program participation.

Features:

  • Easy, mobile-responsive user interface
  • List of standard energy-saving recommendations
  • Ability to add links to your utility’s programs
  • Ability to control branding with choice of color, fonts, and logo
  • Energy libraries
  • Usage analytics
  • Comparison of the current bill to last month’s and to last year’s
  • Instant Insights for customers and customer service representatives

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ENERGY ADVISOR
ENTERPRISE

Energy Advisor Enterprise is the preferred choice for utilities seeking customized, comprehensive engagement with their customers.

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Energy Advisor Enterprise delivers Apogee’s flagship home energy calculator with the addition of many value-added features.

Features:

  • Customized utility-specific recommendations to promote programs or products
  • Detailed recommendations with implementation costs and difficulty ratings
  • Option to add integrated special-purpose calculators, rebates, links to videos, and more
  • Energy Forecast feature that estimates week-ahead energy costs with weather impact
  • Interactive thermostat with dollarized degrees
  • “Homes like mine” comparison tool
  • Choice of one product for one year from proactive engagement package
  • Public service announcement videos

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ENERGY ADVISOR EPIC

The EPIC software package begins with Apogee’s flagship Energy Advisor analysis application customized for renters, low income customers, and customers who live in multi-family dwellings.

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Utility Benefits

  • Simple implementation
  • Targets hard to reach customers
  • Improves customer satisfaction
  • Promotes weatherization and
  • other programs
  • Increases revenue
  • Lowers operating costs by:
    • Reducing call volume
    • Improving cash flow
    • Reducing bad debt and collections

Package Includes

  • EPIC Energy Advisor
  • Timely and actionable recommendations
  • TV, appliance and phantom load calculators
  • Outbound Messaging Tools
    • Video messaging
    • Alerts
    • Bill explanations
    • Energy summary videos

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NATURAL GAS CONVERSION

Enhance your Natural Gas Conversion campaign with energy calculators that help your customers make informed decisions about energy choices.

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