Revenue Enhancement

Boost Revenue Enhancement Programs

Boost your revenue enhancement programs by keeping customers engaged in an ongoing dialogue using Apogee's Engagement as a Service Solution.

Using our digital technology and multi-channel strategies, keep your customers engaged in an ongoing and relevant conversation. Apogee can help you identify and capitalize on changing technology, assuring your utility will innovate effectively.

ENVOY: APOGEE'S PROACTIVE OUTBOUND COMMUNICATION SOLUTION

This cohesive solution uses Apogee’s proprietary AMES™ engine and artificial intelligence to match programs to customer's needs and delivers impactful, relevant messaging. Proactive, personalized customer engagement drives results.

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Automated Marketing Campaign

Apogee’s turnkey solution makes it easy to manage and promote programs using all channels and marketing outlets. Resources include videos, messages, graphics, written content, and marketing support with specific calls-to-action to drive program participation, brand awareness, and increase customer satisfaction.

Personalized Video Messaging (PVM)

Expand engagement through personalized videos that are impactful, easy to understand, and are appreciated by your customers. Customers receive timely, useful videos analyzing and that explain their bill data, monetize opportunities to save, and drive them to participate in programs.  Apogee customers have seen increased program participation, brand awareness, and customer satisfaction.

Personal Video Case Study.

Energy Summary Videos

Like a credit card annual summary report, these videos walk the customer through a graphical breakdown of where their energy dollars were spent.  This positively impacts customer satisfaction by giving consumers insight into their household’s consumption habits and areas for improvement.  A new year or new season is a chance to engage with your customers and provide a value-add.

Alerts and Forecasts

Put your customers in control of their bills by forecasting what the final bill could be while there is still time to change behavior. Notifications sent via email or text show current bill amounts and factors in the weather and historical energy use patterns to closely forecast a final bill.

 

 

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